We are a small UK business creating handmade clothing for men and women. Each garment is made with care, and we want you to feel confident when placing your order. Please read our returns policy before purchasing.

 

Made-to-Order & Personalised Clothing

We do not offer change-of-mind refunds or returns on garments made to your individual measurements, made to your specific requirements or clearly personalised for you.

This includes returns because you have changed your mind or no longer need the garment. This policy does not affect your rights if your item is faulty, not as described or otherwise fails to meet UK consumer law requirements.

 

Sizing & Measurements

Please check the product description, size guide and any measurements carefully before ordering. If you are unsure about fit, please contact us before placing your order.

For garments made to measurements you provide, please ensure those measurements are accurate. Where we have followed your measurements correctly, an unsuitable fit resulting from inaccurate measurements does not normally qualify for a free alteration, return or refund. If we have made an error, we will put it right in accordance with your legal rights.

 

Order Changes & Cancellations

Please contact us as soon as possible if you would like to change or cancel your order.

For garments made to your specifications or clearly personalised, we cannot guarantee that changes or cancellations will be possible, even if production has not yet begun. We will review your request and let you know what we can accommodate.

Where a statutory right to cancel applies, we will honour it.

 

Standard Clothing Ordered Online

If your garment is a standard item that is not made to your individual specifications or clearly personalised, your usual online cancellation rights apply, even if we make it after you order.

You can tell us you wish to cancel within 14 days after delivery. You then have a further 14 days to return the item. You may try it on as you would in a shop, but we may reduce your refund if handling beyond what is necessary to check the garment has reduced its value.

You are responsible for the direct cost of a change-of-mind return, provided we informed you of this before purchase.

 

Faulty, Damaged or Incorrect Items

Please contact us if your garment arrives faulty, damaged or different from what you ordered. Include your order number, a description of the issue and, where possible, photographs to help us assess the problem.

You normally have a legal right to reject faulty or incorrectly described goods within 30 days of delivery and receive a refund. After this period, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund.

We will cover reasonable return postage costs where an item is faulty, not as described or supplied incorrectly.

 

Handmade Details & Garment Care

Small variations in handmade garments may form part of their individual character. However, your garment must still match its description and be of satisfactory quality.

Please follow the care instructions supplied with your garment. Damage caused by misuse, accidental damage or failure to follow appropriate care instructions does not normally qualify for a refund. This does not affect your rights relating to an existing fault.

 

Returning Your Garment

Please contact us using the details on our Contact page so we can provide return instructions and the correct return address.

Package your garment securely and retain proof of postage. Original packaging is helpful where available, but it is not a condition of exercising your rights in relation to faulty goods.

 

Refund Payments

Refunds will be made to your original payment method unless we agree otherwise.

For statutory change-of-mind returns, we will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. We will also refund the cost of our least expensive standard delivery option where required by law.

For faulty goods you are legally entitled to reject, we will issue your refund without undue delay and within 14 days of agreeing that you are entitled to it. Your payment provider may take additional time to display the funds.

 

Contact Us

If you have a question about your order, sizing or a return, please get in touch using the details on our Contact page. We will review your enquiry carefully and explain the next steps.

Nothing in this policy limits or excludes your statutory rights under UK consumer law.